How to fix Provider matching failed

How to fix Provider matching failed

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📌 What This Means

This indicates that the signer provider associated with a document or workflow could not be mapped to a corresponding provider in Athenahealth.

This could be due to:

  • The provider not being set up correctly in Athenahealth
  • A missing or outdated internal mapping in SutureHealth

📣 What to Do

➡️ Contact the Support Team

Please reach out to the SutureHealth support team to investigate and resolve the issue.

Provide the following when contacting support:

  • The exact error code you received
  • A brief description of the action that triggered the error
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