Use the following steps to resolve alerts when a patient can’t be matched in the EMR:
🔔 1. Go to the Alert Section
- Click on the Alerts icon in the top navigation bar.
🧾 2. Locate the “Patient Not Found” Alert
- In the list of errors, look for the alert labeled “Patient Not Found.”
- Click the Fix button next to it.
📝 3. Fill Out Patient Information
- A form will appear on the left side panel.
- Fill in the required fields:
- First Name
- Last Name
- Sex
- Date of Birth
🔍 4. Apply the Search Filters
- Click Apply to initiate the search against the EMR system.
✅ 5. Select the Correct Patient
- Once the search completes, a list of matched patients will appear.
- Find the correct one and click the Select button on the appropriate row.
